exter 6

2. For the company your team has selected, what quality control methods do they currently use (answer on your blog)? For instance, do they use QC charts? What type of inspection is used? Is continuous improvement used? If so, do they use Pareto analysis or fishbone diagrams? What about Six Sigma practices? Recommend some new ideas they should consider.

Verizon Wireless is known for their quality and immense  coverage area in the United States. Verzion prides themselves on not having ‘dead zones” which s areas where cell phone do not work. Quality control, as to many companies, the very important to Verizon.  After researching the company, we have found that Verizon uses the quality cycle. In this cycle , the customer needs are determined by marketing research or just feedback from the customers.  For many companies, this method makes the most sense because customers tell the companies what they need or want. The slogan for quality control is” Transferring customer stratification into 100% customer loyalty. “ By keeping customers happy, Verizon is ensuring that the customer will keep using Verizon and new customers will come to Verizon.  Verizon also uses what they call QMS which stands for QUALITY  Management Systems.  QMS is a method that Verizon checks weekly to make sure that their customers are 100% happy with their service and accounts. In this QMS system , Verizon also has checks points in this system to guarantee  customer satisfaction. They also have a list of goals that are to be met during every customer http://www.verizonbusiness.com/us/govt/contracts/seaport/vz_qa_program.pdf .

  Inspection is done by using the operator inspection. Since Verizon is a cell phone company, the phones they sell are not made by Verizon. LG, Motorola, Blackberry, HTC, are just some of the brands that they use, Inspection is done at the factory where these phones are made. Verizon receives the  phone that has already been inspected. Even if a cell phone breaks , the customer is told to send the phone back to the company that they bought it from. If a blackberry breaks, Verizon sends the phone to blackberry.  

  Six sigma practices consist of define, measure,analyze,improve,control.  I believe that if Verizon used this method, they could even be more successful.  By using their QMS method . there are some grey areas still. By using the six sigma approach, all the bases are covered. Even by using the Pareto chart, Verizon could benefit greatly from it. The Pareto chart shows the companies problems. By using this method, Verizon could narrow down the problems that they have with their service.